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Returns and refunds

Last updated 2026-10-14

Cancelling an order

You can cancel free of charge at any time before your order is dispatched. While its status is "Received" you can cancel it yourself on your order page; after that, contact us with your order number. Once an order has been dispatched it can no longer be cancelled. Any payment you have made for a cancelled order is refunded as described below.

Damaged, faulty or wrong items

If an item arrives damaged or faulty, or is not what you ordered, tell us within 48 hours of delivery with your order number and photos. We will look into it and repair or replace the item, or refund you, as appropriate.

Change of mind

We do not accept returns of items simply because you have changed your mind. This does not affect your rights for damaged, faulty or wrong items, or under warranty.

Refunds

Approved refunds are paid within 7 working days by bank or EasyPaisa transfer to an account you give us, including for cash-on-delivery orders.

Complaints and after-sales help

Tell us what went wrong and what you would like us to do. We reply within 3 working days, explain the next steps and keep you updated until the matter is resolved. If you are not happy with our answer, ask for it to be reviewed by the owner.

Your legal rights

Nothing on this page limits any rights you have under the law of Pakistan, including consumer protection law.

Contact

Questions about this page? Contact us.